the art and skill of good listening (1)

the concept and phenomena of listening is inevitably, consciously or unconsciously in their daily encounter, hence it is necessary to acquire more knowledge in order to have effective utilization of this concept. the art and skill of good listening will utgrade the quality of our communication with our coworkers and other organization members and enables us to catch the attention, sympathy, affection, empathy and intellectual cooperation of others. this will lead to greater degree of achievement and productivity. the art and skill of good listening specifically for managers and supervisors is one of the secrets of being a good achiever and for the better improvement of the quality of word life (qwl) and. has to be reinforced. in this article, for the better understanding of the matter, three main subject of, differences between hearing and listening, the process of hearing and listening, the styles of effective listening have been analyzed. the other kinds of listening such as casual listening and effective or active listening along with empathic listening have been scrutinized as well.